TERMS & CONDITIONS

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1. Appointment Scheduling: All head spa services require advance booking. Walk-in appointments are subject to availability.

    

2. Cancellation Policy: Clients must provide at least 24 hours' notice for appointment cancellations or rescheduling to transfer the deposit. Rescheduling within 24 hours of the appointment time will result in the loss of the deposit. If you are unwell, please reschedule your appointment as soon as possible. Rescheduling or cancelling within 24 hours of your appointment will result in the loss of your deposit.

    

3. Late Arrivals: Clients arriving late may receive a shortened treatment to avoid inconveniencing other scheduled appointments.

    

4. Health Considerations: Clients with medical conditions, allergies, or sensitivities must inform the spa staff prior to the service. Some treatments may not be suitable for certain individuals. Jala is not responsible or liable for any damages or health issues related to hair and scalp treatments.

    

5. Consent: Clients must provide informed consent before undergoing any head spa treatment. They should disclose any discomfort or adverse reactions experienced during or after the session.

    

6. Payment and Bookings: To book an appointment with Jala requires a 50% deposit on the total value of the booking. Payments for deposits must be made 24 hours before the desired appointment times. Gift vouchers cannot be used as deposits at the time of booking and will be redeemed upon paying for the service. We provide card and cash payment options. A 2% surcharge applies to all card transactions. A 15% surcharge is applied to all public holiday bookings to cover the cost of increased wages on those days. Unfortunately, there are no split bills for group bookings. Refunds issued from our booking system take 2-4 days to be processed back into your account. The deposit demonstrates a commitment to the duration of your treatment time. If customers are booked in for a 2-hour treatment and decide to change the service last minute, customers will honour the original time in consideration of our therapists' valuable time. Jala can accommodate group bookings of up to 2 guests at a time for our head spa treatments. Please leave a note or notify your booking receptionist of any special requests 48 hours in advance of your treatment so we can have time to go the extra mile for you. Online payments made through our booking system are secure. We do not have access to your card details and only have the ability to charge your card at the time of your appointment.

    

7. Refunds: Refunds are issued at the discretion of the management and are subject to the circumstances of the request. If a customer is unhappy with the treatment, spa staff must be notified within 10 minutes of the treatment. No refunds will be provided at the end of the treatment.

    

8. Safety: The spa reserves the right to refuse service to any client who presents a risk to themselves, other clients, or spa staff.

    

9. Personal Belongings: Clients are responsible for their personal belongings. The spa is not liable for any lost or stolen items.

    

10. Minors: To ensure a serene and relaxing environment for all our guests, we kindly request that individuals under the age of 18 are not brought to the spa. We appreciate your understanding and cooperation.

     

11. Professionalism: Clients are expected to behave in a respectful manner towards the spa staff and other clients. Any inappropriate behavior will result in immediate termination of services.

     

12. Phone Usage and Consideration: Clients are requested to turn off their phones or set them to silent mode before entering the spa. Please be mindful of other clients receiving treatments and maintain a quiet and relaxing environment.

     

13. No Tolerance Policy for Sexual Harassment and Verbal Abuse: Jala Head Spa has a zero-tolerance policy regarding sexual harassment and verbal abuse of spa employees and associates. Any form of sexual harassment or verbal abuse is unacceptable and will not be tolerated under any circumstances. If any instance of sexual harassment or verbal abuse is observed or reported during a treatment, the treatment will be stopped immediately, and the customer will be asked to leave the premises without delay. Our priority is to ensure a safe and comfortable environment for all our guests and staff members.

     

14. Damage to Hair Extensions or Dreadlocks: Jala Head Spa is not responsible for any damage to hair extensions or dreadlocks that may occur during treatments.

     

15. Gift Vouchers: If gift vouchers are lost, they can still be used as long as the client provides proof of purchase. They can only be used on its own and not on any special offers or in conjunction with promotional codes.

     

16. Feedback: We welcome feedback from our clients to improve our services. Please feel free to share your thoughts with us either verbally or through our feedback form.

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17. Hair Colour: If you have coloured hair, you acknowledge that the colour may slightly change after the treatment. It is recommended to arrange to have your hair coloured after your head spa, not prior.

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Acknowledgment: By booking a head spa service with us, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined above.